Online Booking Tutorial

Effective November 14, 2016, we switched to a new online booking company. For your security, account information was encrypted and did not transfer between companies. Below is a step-by-step tutorial of our new system, with an intro to the cool new features available to you as you manage your account. Check out our video or  the step-by-step photos below to get started booking online.

  1. When you enter your e-mail under user name, if you have not used our NEW online booking program, it will prompt you to check your e-mail for a verification code.  Enter that and you are on your way!onlinebooking2
  2. Search for services by clicking Home or Services, OR you can do keyword searches in the box on the top right. With the new system, we can highlight our seasonal features or recommended services.onlinebooking5
  3. Click through a service and open it to read a description, see pricing, and book it by selecting “Book Now.”  You can also add to cart if you are choosing multiple services. You may wish to check options on availability FIRST if booking multiple services. onlinebooking6
  4. Select a date and time to narrow down options. You have the choice to see availability for every therapist, only males, only females, or a specific therapist. If you want to make sure you only see one specific therapist, you MUST select their name from the drop down list or our system will not register that as a request and your service can be moved to another qualified therapist.onlinebooking7
  5. Select a window of time that works best and it will open more specific times. (note, I selected “ANY THERAPIST” so it will not register the therapist I’m choosing below as a specific request, meaning my appointment can be moved to another qualified therapist.)onlinebooking8
  6. Choose the best time for you to start your service.onlinebooking9
  7. Create a new account when promptedonlinebooking10
  8. You must check the box to indicate that you understand and agree to our cancellation and no show policy (this is linked under the “pay at store” button and will be linked in your confirmation e-mail as well).  Then click the green “Pay at Store” button.onlinebooking13
  9. Your credit card will not be charged at this time. The card is just required so that we may enforce our no-show and cancellation policy. You may pay with a different card, cash, or gift card in the spa. If you are booking this appointment as a gift for someone else, please reply to the confirmation e-mail to indicate that you wish for us to charge your card and whether or not the guest you are booking for can add gratuity to it at check-out.onlinebooking14
  10. You will receive a confirmation e-mail once you have submitted payment information to hold the appointment. You may also receive a link to complete forms for your services. Even if you have received services in the past, we are working to update all client records as not all of our information transferred over from our old system to our new system. We appreciate your understanding as this is something our therapists require.
  11. If you do not receive an e-mail within 15 minutes, please call us at (515) 309-2904 to ensure that your appointment has been scheduled.
  12. Now that you have your account set up, you are able to access your history by clicking on your account when you click over your name on the top right of the online booking screen.onlinebooking15
  13. You can see gift cards, products, and past services. You are also able to rate your provider and complete your forms in advance from services through your account. You can change your credit card and contact information as well!onlinebooking17

We hope you find this information helpful!  Click here to get started on your online account. If you are still having concerns, please call us at (515) 309-2904.  We also recommend calling if you are trying to do the following:

  • Book for a couple’s massage (only available by phone at this time)
  • Cancel an appointment
  • Book for more than 2 people
  • Book more than 2 services online

 

Small Business Saturday

At East Village Spa, we LOVE the Small Business Saturday movement. We will be participating on Saturday, November 26th with free adorable tote bags for the first 10 people to purchase retail items in our shop in November 26th.

We have 10 FREE limited edition 2016 Shop Small tote bags to give away!

We have 10 FREE limited edition 2016 Shop Small tote bags to give away!

Not sure what to get? Our team members shared some ideas of their favorite spa retail gift ideas AND some small businesses you need to check out.

Cassandra: From East Village Spa I recommend anything Farmhouse Fresh! A lotion and body wash or shea butter soap are a great gift.  Two other stores I recommend are Wanderlust and Jett and Monkey’s Dog Shoppe.

Casey: In addition to gifts at our spa, our receptionist Casey suggests you visit Look @ You in the East Village because the owner, Amber, rocks and their jewelry assortment is amazing. It truly is a hidden gem!

Honey Heel Glaze is a perfect gift for men or women!

Honey Heel Glaze is a perfect gift for men or women!

Dawn: I’m love getting all of my sons’ teachers Farmhouse Fresh Shea Butter Hand Creams because everyone has such dry skin this time of year and they smell amazing! I also like grabbing a few items at Raygun and Hill Vintage and Knit. One of my favorite local fiber artists, Girl With a Sword, sells her yarn there!

Tisha and Camille: Farmhouse Fresh Honey Glaze!

Cori: I love the honey heel glaze; it smells like Christmas!  And anything lavender scented. It’s great for relaxation; something you’ll really need for the holidays.

Molly: The Farmhouse Fresh gift sets – I like the Whoopie Cream set because it comes with the lotion, body wash and candle. And for local Christmas shopping I also recommend visiting Domestica or Preservation!

image16Tiffany and Cyerra: Nail polishes make great gifts

Cammie: Kneipp bath salts. My favorites are Arnica Joint and Muscle and Sweet Dreams. Both are needed around the holidays.  I absolutely encourage anyone I can to go to the Market Day Black Friday sale at Capital Square. Tons of hand crafted small businesses with high quality items. You can buy coffee there while you shop, and usually a few other edible treats. Easy to find something unique and fitting for each person on your list.

Let us help you pick out a perfect gift!  In addition to our great retail items, we have our annual holiday gift card promotion. Now through Christmas Eve stop into the spa and receive a FREE voucher for $20 toward regularly priced weekday services in 2017 with every $100 in gift cards purchased. (Not available with online orders).

Learn more at www.EVDaySpa.com

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East Village Spa Holiday Promenade Events

We are thrilled to participate in our 9th Holiday Promenade event on November 18th from 5-9 pm.  As always we will have fun cocktails and healthy (but delicious) holiday treats that are friendly for all kinds of dietary concerns (vegan, gluten free, paleo, etc…) with recipes.

Annual Gift Card Sale

As always, we are kicking off our annual gift card sale during Promenade! For every $100 gift card purchased INSIDE the spa (excludes online) receive a voucher for $20 toward regularly priced weekday services in 2017 (vouchers not available until Promenade, only available in-spa)

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This year, we’re offering some HUGE retail specials only available during the Promenade hours including: 

20% off all gift sets-special price only available during Promenade!

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25% off all Clarisonic products-while supplies last

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Buy one, Get one half off Biofreeze products-while supplies last

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As always, snap a photo at the spa in our photo booth and tag us on instagram, Facebook, or Twitter for a chance to win a holiday gift set! Please join us for the Des Moines’ Premier Holiday Kick-Off Friday, November 18th! Learn more on our Facebook Event!