How you can support East Village Spa during the COVID-19 pandemic

Most of what I could say about my feelings as a business owner and employer during this pandemic have been said, far more eloquently, by others. I’m not alone in my fear, anxiety, overwhelm, and sadness. Whether your job is slammed, you’re bored and lonely, or you’re working in close quarters with children while also being their cook and teacher… this is, as mom would say when we were kids, “the pits.”

As we’ve been reaching out to guests to cancel months worth of spa services that, oh the irony…everyone suddenly has the time and SUPER need for… our guests have been fantastic. Many have asked what they can do to support us. Here’s a simple list, not just for supporting East Village Spa, but many small businesses.

  1. Reach out! Literally, just by checking up on us, we know you care and you give us hope that things will eventually be ok when we re-open. It means the world.
  2. Send a note or post a review for us to share with your providers. The CARES act will ensure that they are financially set throughout their furlough (a huge relief for owners) but many are struggling because their career is their passion and they’re wondering (and worrying) about their guests. We’re checking e-mails every weekday. We’ll forward well-wishes and any Yelp or Google reviews to them!
  3. Shop online! As long as we’re allowed to come in and ship, we are doing whatever it takes to get you products to help you reduce stress and pain while you’re isolating and feel confident for all of those Zoom meetings. We have an amazing new web store with almost every product we carry!
  4. Engage with us on Facebook and Instagram. We’re keeping our skills sharp and minds occupied by generating lots of content in our downtime. We can help via knowledge until we can physically help again.
  5. Purchase a gift card: We PROMISE we will re-open. We were in a fortunate spot as we were saving for some big non-essentials for a few years. We will definitely reopen, but any online gift card sales now not only help us financially, but give our spirits a boost.
  6. Avoid temptation to ask providers to work in secret. Many people see this as an offer of help. The CARES act has made sure providers receive good compensation during their furlough. Asking them to violate the law and risk their health makes them uncomfortable. Whether it is your hairdresser, esthetician, nail tech or massage therapist, know they’re thinking about you and WISHING they could help. There is no safe way to do services because of the nature of this virus and if you DID get an amazing manicure right now, everyone would know you’re not following the rules. By the end of this, crazy hair, unruly cuticles and bushy brows will be “Covid-Chic” Take this opportunity to grow your leg hair long enough to try waxing when we open again!

We look forward to seeing all of you when it is safe. We’re realistic and cautious, so we don’t expect to reopen soon. We most recently pushed our open back to May 1st, but a summer opening would probably be the best case scenario. Baby steps. Deep breaths. We’ll connect with all of you virtually until we meet again (and we promise to save you some chocolate at the front desk!)

Our COVID-19 response

To Our Amazing Guests,

We closed our spa to protect public health on March 16th. On March 17th, the Governor announced that health spas needed to close as part of the COVID-19 emergency declaration. We strongly agree with this. No amount of cleaning and caution can stop the spread of this challenging virus in a spa setting, especially with so many people asymptomatic, yet contagious.

I personally want to thank you for the kind words, online gift card sales, and support during this very strange and scary time. I can assure you that we will be back in business, as soon as we are allowed to AND as long as we do not feel we would jeopardize health of our team, guests, and community. Our providers are like family to me and each other. We’re chatting frequently and eating too many cookies. Our dogs are thrilled.

As people who are drawn to caring professions, it is a challenge when the best way we can care for others is NOT to provide services to them.

This is a temporary setback and the business was prepared (as well as we could be) for an emergency. I can assure you, we will survive this shut down. Please keep in touch with us while we are closed, we’ll pass on any well-wishes to your providers. We’re checking e-mails, texts, and voicemails on weekdays. Tune into our Facebook and Instagram feeds. We have quite a bit of time on our hands to create content we hope will make the time at home a bit easier for all of you! We’re working on building a webstore and making some other updates we’ve had on the back burner.

We wish you good health and moments of peace and calm. We’ll save some of our yummy chocolates for you to enjoy when we’re back!

Cassie Sampson, LMT

Owner, East Village Spa

East Village Spa Chocolates