“Parlor” or Practice: Is your massage therapist legitimate?

Camdine Cox, LMT, uses a hot compress on a client.

Massage Therapists have come under attack from all sides in Iowa in the last year. Early in the year, lawmakers proposed a bill to eliminate massage therapy licensing, which never made it to a vote. Criminals are increasingly and illegally using the phrase “massage therapy” as a front for illicit activities including human trafficking. Local lawmakers are targeting legitimate and licensed massage therapists including long-time small business owners with restrictions and additional fees instead of enforcing existing laws to go after the actual criminals.

At East Village Spa, our experienced licensed massage therapy team provides nearly 7,000 massage treatments per year. Some of our team members have over 10 years of experience, some have transitioned to massage from other health fields like nursing; some from other science fields like engineering. As a whole, massage therapists are skilled, trained, caring health care providers. To help consumers to know what to look for when seeking a massage therapist, we’d like to offer the following suggestions.

  1. Check the Iowa Department of Public Health licensing website to make sure your massage therapist is properly licensed and has not had disciplinary action taken against them. Ensure you have the proper spelling and legal name when searching. To obtain a license in Iowa, a massage therapist must have a MINIMUM of 600 hours of approved education, passed their national boards, adhere to the laws, and maintain continuing education requirements. Many therapists far exceed this minimum standard. It is illegal to practice massage therapy or call yourself a massage therapist without a license.
  2. It is a legal requirement that therapists display their license in their office or treatment space. If you don’t see a license posted, it is safe to assume they are not licensed and you should leave, or check online to verify that they are approved to practice.
  3. Value professionalism. Licensed massage therapists should ask their clients to complete a written health history or intake form and update their health information regularly. Massage may need modified for certain health concerns. Your therapist should also keep treatment notes to monitor client progress and record session data.

    Justin Behanish, LMT, helps a client with a gentle neck stretch.

  4. Look for red flags. Therapists must provide safe, clean work surroundings including clean linens and sanitized head rests and massage tools, proper hand washing and common infection control measures. Does the business provide a comprehensive website or written menu of services with rates clearly defined? Are their marketing materials and advertisements clear and professional? Are clinic hours reasonable for a health provider? If your gut tells you something is “off” then it probably is.
  5. A licensed massage therapist will ensure your modesty and comfort at all times. If your therapist does not step out of the room to allow you to disrobe and lay under covers, or if they work with immodest or no draping, this is a concern and a breach of their professional ethics. If your massage therapist needs to address sensitive areas like the gluteal, abdominal, or pectoralis muscles, they should discuss this with you prior to work in those areas and obtain your consent. You should still remain modestly draped during massage in these areas. If you feel uncomfortable at any time in a session, ask to end the session.
  6. Phrasing matters. Licensed massage therapists use professional terminology when referring to their treatments. A massage therapist will never refer to him or herself as “masseur or masseuse,” terms that have been co-opted by people providing illicit services under the guise of massage. Also, licensed massage therapists work out of practices, offices, clinics, spas, salons, hospitals, in-home, etc… but they do not refer to their work place as a “parlor” which is another phrase commonly used to insinuate illicit activities take place.
  7. Like you would when seeing a new doctor or counselor, seek out referrals for a massage therapist. Read reviews online, read therapist bios, look into education and specialties to find the best massage therapist for your needs and preferences.

Brandi Munch, BA, LMT massages a clients shoulder.

Licensed massage therapists play a vital role now that traditional healthcare expenses are ballooning, where people are realizing the importance of alternatives to opioid pain medications, and seeking to manage stress for their overall health. It is my hope that lawmakers and people in authority will use the existing state laws to go after the human traffickers and people who are hiding under our professional title without punishing ethical, legal, LICENSED massage therapists and making it more difficult for consumers to take advantage of a safe, healthy, massage.

Learn about our licensed massage therapy team here, or schedule your therapeutic massage session by clicking here!

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This post was written by Cassie Sampson, BA, LMT. Cassie has been an Iowa Licensed Massage Therapist since 2005, has served as massage therapy educator, and is proud to employ an incredible team of licensed massage therapists who make a difference in the lives of their clients every day.

Traditional Cupping Therapy

Our Licensed Massage Therapist Jamee (Left) recently advanced her Shiatsu and cupping education in Hawaii with esteemed instructor Shinzo Fujimaki (right). Jamee has been incorporating cupping and Shiatsu into her sessions with her regulars and many of her co-workers have become hooked on the traditional Eastern cupping therapy. I asked Jamee to share a bit about this therapy, how it benefits clients, and answer some FAQs.

What is Cupping?

Cupping can be a stand alone treatment of used in conjunction with acupressure or Shiatsu therapies to monitor progress. It involves using a suction cup instead of direct pressure. There are several types of cups, I use both silicone and traditional Chinese Medicine Cups depending on the type of service.

Traditional Chinese Cupping Therapy at East Village Spa

How do the cups help?

Cupping creates a deep myofascial release by separating bound muscle fibers and fascia while increasing circulation to the targeted area. I use silicone cups in sports massage to move over the tissue to promote healing of injuries, reduction of scar tissue, and improved range of motion. When I use the traditional Chinese cups, I leave them stationary and to stimulate acupressure points to address a specific issue or get an overview of your general condition. I may also use magnets to achieve an effect closer to acupuncture…minus the puncture.

What are the marks left after cupping?

Marks left immediately after cupping session

There are not usually marks left behind with silicone cups used in motion in a sports massage. When the cups are left in one place (typically the traditional Chinese cups), they often leave circular marks that may last up to a week or more. These are not bruises. In Traditional Chinese Medicine (TCM), these marks are an indication of things happening in your system. The TCM belief is that a balanced point will simply be pinkish. Different colors or markings are believed to show stagnation, deficiency, congestion, and more.  The markings may vary from point to point and ideally, after multiple sessions, you will see fewer markings, indicating balance. The marks are rarely sore.

Marks a day after cupping, notice the difference in color and intensity. The client reports there is no pain when these marks are pressed.

Does cupping hurt?

Because cupping lifts with suction rather than pushes with direct pressure, the sensation is a little different than massage. You may feel a pulling, but if it is a pinching or throbbing, tell your therapist so she can decrease the suction. Generally you will feel deeply relaxed or euphoric. Afterward, you might want to take a nap. If there is any residual soreness, it would be related to a specific point needing work and would be short in duration. As with any meridian work, there may be emotional release, so be cognizant of the fact that short-term changes in mood could be related to treatment.

How do I book a traditional cupping session?

We don’t currently offer this as an “official” service, but Jamee can incorporate traditional Chinese cupping into a service for her regular clients. We recommend scheduling a 60 or 80 minute Athletic Edge Massage with Jamee first to get to know her and learn more about this treatment and allow her to develop a plan for incorporating cupping, acupressure, Shiatsu or other modalities into future sessions. In a 60 minute service, she can do cupping only. If you want cupping combined with other types of massage, book an 80 minute. To book with Jamee, call (515) 309-2904 and specifically request her, or book online (indicate “Specific Therapist” and select her name from the drop down menu or it will not show as a request for Jamee.)

 

How do massage therapists manage their own pain?

One of the most frequently asked questions I heard when I was practicing massage was “how often do YOU get a massage?” As massage therapists, we learn to get a good read on our bodies and learn what works well to prevent or manage our own pain.  Some of the LMTs on our team shared what works best for them, and their favorite referrals.

Camdine: I use a Lacrosse ball on my hips, back, and neck to massage painful spots. Camdine also uses locally produced Rapid Fire to reduce pain.

Julie: Daily stretches, epsom salt and Kneipp arnica bath soaks 3x week, a glass of warm Pure Inventions Tranquility tea (with magnesium) before bed, Rapid Fire to control small areas of pain, regular massages and chiropractic care as needed.

Julie’s favorite nighttime  drink is the Pure Inventions Tranquility which contains chamomile, passion flower, and magnesium.

Jamee: I use acupressure as a cure for everything but death, and I haven’t died yet. I see my personal massage therapist (co-worker Tiffany) regularly. I also purchased a Yoga trapeze that is a miracle for low back pain.

Heather: Massage 2-3x a month, regular visits with chiropractor Dr. Pulley (East Village Chiropractic)

Our employees massage each other and also see therapists outside the spa when their co-workers are booked. We all know the importance of “practicing what we preach!”

Hannah M: Staying active after a hard day reduces tension for me.

Jamee (cont’d): …On second thought, I should get a med alert bracelet made up that says in an emergency, call my massage therapist (Tiffany.)

Brandi: Yoga and using a foam roller, a 30 minute daily walk, get adjusted at Shine Chiropractic weekly, Fadeaway Flotation monthly.

Tisha: Rapid fire for aches, pains, and headaches, cupping therapy, foam roller, yoga, and a monthly massage (more often when needed!)

Most of our employees swear by Rapid Fire for muscle aches and tension headaches.

Conny: I’m not in pain often, but if it happens, I either overworked something or an emotional issue came up. For physical pain, I use rapid fire and a soak in a hot bath with epsom salts, receive massage twice a month. A good book, a glass of wine, and a friend for heartache.

 

Conny is especially partial to Kneipp bath salts because like her, they are from Germany.

Cassie: The older I get the more my joints act up, especially after running, biking, and swimming. In addition to regular massage, I see Dr. Pulley for chiropractic care when I overdo it or something feels “off.” I have done regular pilates at Gigi’s Pilates for about 6 years. Sometimes stretching isn’t the answer (or isn’t the only answer). The strengthening techniques in Pilates really help my low back and knees from screaming after longer runs.

If I miss to many pilates sessions, my body rebels and I get low back spasms that make it hard to run. I have learned the importance of strength training to keep everything working like it should!

Want to try massage therapy or one of our favorite pain relieving products for your own aches and pains? Stop into East Village Spa at 601 East Locust or book online!

FAQ: When should I come back?

A question we’re frequently asked is: How often should I get a (insert your favorite spa service here)? As far as how often you should get spa services, it depends on the service and why you are receiving it.

HOW OFTEN SHOULD I GET A FACIAL?

  • For general relaxation and routine skin wellness: typically a monthly facial will suffice, though we understand sometimes you have to stretch it out to every other month or quarterly. As long as you are using the products your esthetician recommends in between visits you should be fine. At a minimum, each season it is good to get checked out in case you need to change your routine due to changes in the weather and your activities.
  • For peels or Minus 10 protocols: you will need to visit in shorter intervals (perhaps 2-3 weeks) based on the treatment goal and where in your skin cell turnover cycle your esthetician wants you to repeat the service.
  • For acne facials like our “Clear Relief” facial: a monthly facial to assess skin, perform extractions, and do a deeper cleanse along with recommended home care between visits is necessary until the acne clears up.

HOW OFTEN SHOULD I GET A MASSAGE?

You can typically get massage therapy as often as you’d like, but any of us who have spent a day getting massage in school or testing massage students or job applicants can attest that there IS such a thing as too much massage! Your body will let you know when you’ve had enough! A few good suggestions for spacing your services:

  • General stress management and relaxation massages: These are fine in whatever interval you can manage with your schedule. We have clients in weekly (sometimes twice weekly), lots of every other week and monthly massage clients, as well as some who are able to treat themselves on special occasions like birthdays and anniversaries.
  • Sports massage: If you’re training for an event, regular massage at weekly or every-other week intervals are helpful to prevent injury and keep you on your training schedule. The type of massage your therapist recommends during training, shortly before an event (1-2 days) and shortly after an event will have different session goals, techniques, and duration.
  • Injury or specific focus work massages: The frequency will vary for these services based on what you and your therapist are addressing. It is possible to overwork an area and for most kinds of massage, we don’t want to further inflame an area so your therapist will suggest rest periods between massage. Typically we’d ask a client to come more frequently at the beginning of treatment for a specific issue until it has subsided (2 sessions in a week is not uncommon at this stage), then maintenance massages. Your therapist will gauge frequency based on how long the benefits of the treatment seem to last.
  • If you are seeing multiple providers to treat the same condition: We often partner with chiropractors and physical therapists for greater treatment effectiveness. Do make sure your massage therapist knows all of the treatments you’re receiving for the injury or health concern (i.e. physical therapy, chiropractic, acupuncture, etc…) and make sure your other providers know you’re receiving massage so you don’t over treat a condition and all providers are on the same page with scheduling service frequency.

HOW OFTEN DO I NEED TO WAX?

Wax intervals vary greatly depending on the person, hair texture, ethnicity, hormones, and heredity play a role in how often you’ll need to book your follow-up waxes. It is important to grow hair to at least 1/4 inch before waxing to make sure the hair catches in the wax.

  • Facial waxing:Typically 3-4 weeks is common between waxing for brows, upper lip, and chin.
  • Brazilian/bikini, back and chest waxing: 4-6 weeks is a typical interval for Brazilian, back, and chest waxing.
  • Leg waxing: Leg hair needs a bit more time to grow in enough to wax, most people need to go 6-8 weeks once their hair is on a good growth schedule.

Are you ready for a rebook or looking to schedule your first service? Learn more and book online. Don’t hesitate to give us a call with your questions at (515) 309-2904.

 

 

7 tips to make your Shellac last, plus tricks to hide chips

Hannah Bates, Nail Technician and Esthetician

Our nail technician (and esthetician) Hannah shared her top 7 tips to keep your CND Shellac manicures looking great this summer (and tips for what to do if you get a chip).

 

  1. Oil! Lots and lots of cuticle oil.  

Apply cuticle oil to your shellac manicure at least once a day to improve your manicure’s longevity.  When the nail bed becomes dehydrated, your shellac is more likely to chip off.  Bonus: Keeping cuticle oil on the skin around your nails will also reduce the likelihood of getting hangnails and dry skin surrounding the nail.  We recommend CND Solar Oil which is made from Jojoba and Sweet Almond Oils to nourish the skin and nail.

2. Keep away from Harsh Chemicals

Not only can harsh cleaning agents and chemicals dehydrate your nails, but they can also change the chemistry of your shellac.  Some shellac colors may change slightly when exposed to cleaning agents, or even melt a little!  We recommend wearing thick cleaning gloves to protect your manicure, as well as rinsing your hands with soap and water, and finishing with lotion and cuticle oil to maintain a beautiful manicure AND a clean house.

3. Water Exposure

We love fun in the sun as much as anyone else, and CND Shellac is the perfect product for a manicure that outlasts the sand as well as the water.  However, when our nails absorb water, it causes them to expand and contract just the same way a wet sponge does, which can lead to peeling.  So should you go to the beach in latex gloves?! As much as that would be a sight to see, we just recommend washing your hands with mild soap and water after you are done swimming to wash away the excess chlorine or salt. If you know you’re going to be swimming a lot, let your nail technician know, and we have a few tricks up our sleeves! Remember to always re-hydrate your nails with cuticle oil at the end of your beach or pool day.

4. Stay Hydrated

You’ve heard it before and you’ll hear it again, make sure you are drinking plenty of water which hydrates the nail from the inside out, and assists in keeping the nails from splitting, cracking or peeling.

5. Treat Your Nails Like Jewels-Not Tools!

Many times shellac chips or peels it’s because we are treating our nails as tools.  This is admittedly a very hard habit to break, and it’s something I personally am VERY guilty of. Use caution when opening soda cans, peeling stickers or price tags off of new items, and even doing dishes.  Again, here is where a pair of rubber gloves can seriously be a great investment in the kitchen.

6. Gardening

I just love when the spring and summer comes here in Iowa, the flowers start blooming, and I can grow fresh produce in my yard.  Unfortunately, with gardening comes WEEDING. Gardening gloves are an absolute must for the gardener who also loves their manicure!  Bonus: Adding a layer of latex surgical gloves underneath your gardening gloves is a great barrier option for keeping dirt and debris out from under your nails.

7. Always Remove Your Shellac Properly

CND Shellac is the only true non-damage long wearing manicure on the market.  That being said, improper removal can ABSOLUTELY damage your nails! My goodness is it satisfying when a corner of polish lifts up and you can slide the whole fingernail’s worth of shellac off in one lovely sheet.  However, this often takes layers of your actual nail plate along with it, and weakens your nails.  If this does happen to you, it’s best to give your nails a few weeks to recover before trying another shellac manicure, and make sure you are using plenty of Solar Oil and lotion daily.  Shellac that is applied to compromised nail plates is at risk for peeling and chipping sooner than when it is applied to healthy nails.  Remember to schedule an appointment to have your shellac soaked off by your nail technician 2-3 weeks after application! Worst case scenario, click here to see our video on removing it safely yourself at home.

So you tried your hardest and still had a chip?  Here are your best options:

  1. If the whole manicure to be re-done or just removed, call the spa and book a removal with us! A stand-alone appointment for removal usually only takes us 15-20 minutes, and we would love to assist you in removing them properly.
  2. MOST of our shellac shades are also available in CND Vinylux  corresponding colors! So if you are worried about chipping, purchase a Vinylux color for touch-ups on the go.
  3. If your chip is just on the edge of your nail, trim the edge of the nail where the chip is, and file lightly with a high-grit nail file like the one we offer you at the end of your manicure.
  4. If all else fails and you end up losing a nail of your shellac manicure try rocking an accent nail by covering the chipped polish with an accent color of your choice! 

If you your Shellac chips off of a nail, rock an accent nail like Hannah did in this pic with a polish you have on hand, especially if it is a glittery one.

Ready to book your Shellac manicure? Click here to schedule with Hannah or any of our great nail technicians! They are all a wealth of information and ideas on nail issues and look forward to your visit!

5 “Awkward” summer issues to mention to your spa provider

We’ve all been there, you show up for a spa service and realize you are wearing your stinky sandals, or you spent a day at a pool party and got some extra sun a couple of days before your massage. The good news is it is fine, and expected, for our guests to mention these and other common summer issues to their provider BEFORE the session so we can make accommodations!

Stinky Feet Situations:

If you are worried your feet are not as fresh as they could be and it is going to bother you so much that you can’t just relax, it is fine to mention it to your provider before hand! While you’re getting ready, they can prepare some hot towels with tea tree oil to freshen up your feet so you can relax into your session! Other spas and massage therapists are likely to have solutions as well.

Plantar Warts:

Tell your therapist if you have plantar warts, especially because some rooms are pretty dark and we don’t always see them. While plantar warts are not super likely to spread between people in a massage situation, we don’t want to spread on your feet and we know they might be painful to massage. Your therapist can also do deep compression work on your feet or hit reflex points through a sheet over the immediate area (assuming it isn’t painful) so not to worry, you’ll still get a great foot massage and we promise we won’t be weirded out! (Get more info about plantar warts here.)

Post-sun flaking skin:

Summer is the season of “bonus exfoliation” in massage treatments. Dry, sun-exposed skin will sometimes ball up as we massage the back, but fear not because we have a solution. Once this starts, we’ll add some extra oil to the back and buff it with a dry towel, this usually takes care of the layer of dead skin so we can get back to massage! If you suspect this will happen, let us know in advance so we can start the session this way and your massage can have a better flow to it. If you have big pieces of peeling skin or a serious burn, that is different. In that case, it is best to reschedule your massage with plenty of advanced notice or ask your therapist to avoid the area.

Foot or nail fungus:

Let your therapist know before the service starts. While people with a healthy immune system have better luck avoiding person-to-person infection from a fungus, people who are pregnant or who have certain health concerns may be especially susceptible to infection so they will want to avoid the area or work with gloves. If you are booking a nail service but have a nail fungus, your nail technician can complete all of the service safely except that if you want polish, you will have to bring your own or purchase a bottle of polish and any base or top coat you wish to have used for the safety of other guests. Unfortunately, a pedicure can’t cure a fungal infection. Learn more here.

Mystery Rashes:

If you have a rash that is more than on just one small area of the body away from where your therapist or esthetician will be working, please reschedule your service. If you have poison ivy, you definitely need to reschedule! The risk of transmitting poison ivy to your therapist and to many clients they see is too great. Please give as much notice as possible and believe us, we’ll thank you for rescheduling. Click here for our blog post on poison ivy.

Whew, see, that wasn’t so awkward, was it? It is important to have an open dialogue with your massage therapist, esthetician, and nail technicians. They are experts at what they do and are eager to help you feel comfortable, but they need good communication and feedback from you to make that possible. Ready to schedule a visit? Click here!

 

Which facial is best for me?

We have so many great facial options, sometimes it can be hard to decide which one is the best choice for your needs!  I hope this guide helps to narrow it down for you. Our estheticians are able to customize many services and have no fear, if you select a facial that is not the best choice for your needs, they can often make a last minute change to a more appropriate facial that is the same length of time or can substitute products as needed to customize your service.

EV Signature Facial: MOST POPULAR FACIAL!

  • Our most relaxing facial for those who are looking for great skin care results AND relaxation
  • Includes a longer masking time than the Wellness Facial so skin receives more benefits that way
  • Extra relaxation benefits like more massage techniques incorporated, plus a softening honey foot mask and foot massage while the active professional products are working their magic on your face..

Best for: Adults who have concerns to address including acne, dryness, aging, rosacea, and hyper-pigmentation

Not recommended for: Anyone who can’t lay on their back for over an hour, younger teens, pregnant guests (book our Pregnancy Glow facial instead)

Minus 10 Facial: MOST CORRECTIVE FACIAL

  • Our most corrective facial for anti-aging results as this facial utilizes 3 different acid exfoliants to firm and brightening the skin
  • This facial is recommended to our clients as a series of 3, performed every 2 to 3 weeks for optimal results
  • Clients may experience very light flaking and/or slight dryness after this facial due to the rejuvenating exfoliants

Best for: Adults who want to see age-defying results, people willing to complete the series and home care for best results

Not recommended for: Teens or people without aging skin concerns, anyone with acneic skin, pregnant guests (book our Pregnancy Glow facial instead!), or anyone who can’t lay on their back for over an hour.

Clear Relief Acne Facial:

  • An hour long healing facial for people who have cystic or inflamed acne
  • Designed to reduce bacteria, soften and dissolve cellular buildup, and reduce inflammation

Best for: People who want to get a start on treating inflamed or cystic acne

Not recommended for: Pregnant guests (book the Pregnancy Glow Facial), guests who do not have cystic or inflamed acne, or guests who are already under a dermatologist’s care for their acne.

Wellness Facial:

  • An hour-long facial that includes skin care for face, neck, and decollete, some extractions if needed
  • Can address any and all skin concerns

Best for: Everyone! This is a great option if you aren’t sure you are the right candidate for our more clinical facials or as a consultation facial if you are considering peels.

Not recommended for: This is a great facial for everyone, but if you are pregnant, please schedule a Pregnancy Glow facial so we can be sure you are scheduled in the room with an incline table.

Express Facial:

  • A quick 30 minute cleanse, mask, moisturizing facial that includes professional skincare recommendations.
  • Does not include extractions or exfoliation.

Best for: Anyone in a time crunch, someone just wanting an introduction to the Rhonda Allison line or professional product recommendations. Can serve as a good consultation facial before scheduling a peel service. This is a great starter service for younger teens.

Not recommended for:  Someone wanting to address multiple skin concerns as there aren’t many corrective products (like exfoliants or masks) used in this facial, someone looking for a more pampering and indulgent service. We recommend scheduling the Wellness or EV Signature Facial.

Pregnancy Glow Facial:

  • An hour-long pampering, pregnancy safe facial that addresses a variety of skin needs from changing hormones.
  • Includes a hydrating foot mask and foot massage
  • Performed on a treatment table that allows our guest to rest with her head elevated.

Best for: Pregnant guests, this is the facial we require our pregnant guests to schedule as we can be sure the products are safe and that we have the service scheduled in a room with a table that allows our pregnant guests to rest in an inclined position.

Not recommended for:  Anyone who isn’t expecting. However, if you have a concern laying flat on your back during another facial, mention this at booking and we can reserve this room for you!

Click the title of any facial we’ve described in this post or click here to book your customized facial with our experienced and licensed Estheticians at East Village Spa!

Online Gift Card Tutorial

Thank you for choosing to purchase an online gift card from East Village Spa! Online Gift Cards are available in our most popular denominations for your convenience.

1. To purchase your gift card, click the “Buy Gift Card Now!” button that appears on most of the pages.

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2. This will take you to a page with choices of denominations. Choose the denomination you prefer.

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3. Enter the name and e-mail address of the recipient (if you want it sent to yourself, use your e-mail address). Add a message. Choose send now or send later if you wish to send it on a future date.  If you are only purchasing one gift card, choose “buy.” If you wish to add multiple gift cards to your order, choose “Add to cart.”

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4. If you have not purchased a gift card with our NEW system (from November 14th 2016 or sooner) you will need a new login. Enter your e-mail address and you’ll receive a code via e-mail to enter to set up an account. If you have used our online gift card and scheduler since November 14th, use your e-mail and you’ll be prompted to enter your password.giftcardfaq45. You’ll be asked for some basic information to establish a profile.

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6. Select “Pay Now” and complete your transaction. Either you or the recipient will receive the e-mailed gift certificate, depending on the e-mail address you chose to enter in step 3. Please alert the recipient that they have e-mail coming so that they can check their spam folder if it doesn’t show up in their inbox right away.

giftcardfaq6Thank you for thinking of us for your gift!  If you have questions, feel free to call us at (515) 309-2904. You can also stop into the spa to purchase a gift certificate in any denomination or if you prefer to receive a gift certificate on a plastic gift card.  Your recipient can use the number on their gift card to hold appointments when they call to book or online at www.EVDaySpa.com!

 

Online Booking Tutorial

Effective November 14, 2016, we switched to a new online booking company. For your security, account information was encrypted and did not transfer between companies. Below is a step-by-step tutorial of our new system, with an intro to the cool new features available to you as you manage your account. Check out our video or  the step-by-step photos below to get started booking online.

  1. When you enter your e-mail under user name, if you have not used our NEW online booking program, it will prompt you to check your e-mail for a verification code.  Enter that and you are on your way!onlinebooking2
  2. Search for services by clicking Home or Services, OR you can do keyword searches in the box on the top right. With the new system, we can highlight our seasonal features or recommended services.onlinebooking5
  3. Click through a service and open it to read a description, see pricing, and book it by selecting “Book Now.”  You can also add to cart if you are choosing multiple services. You may wish to check options on availability FIRST if booking multiple services. onlinebooking6
  4. Select a date and time to narrow down options. You have the choice to see availability for every therapist, only males, only females, or a specific therapist. If you want to make sure you only see one specific therapist, you MUST select their name from the drop down list or our system will not register that as a request and your service can be moved to another qualified therapist.onlinebooking7
  5. Select a window of time that works best and it will open more specific times. (note, I selected “ANY THERAPIST” so it will not register the therapist I’m choosing below as a specific request, meaning my appointment can be moved to another qualified therapist.)onlinebooking8
  6. Choose the best time for you to start your service.onlinebooking9
  7. Create a new account when promptedonlinebooking10
  8. You must check the box to indicate that you understand and agree to our cancellation and no show policy (this is linked under the “pay at store” button and will be linked in your confirmation e-mail as well).  Then click the green “Pay at Store” button.onlinebooking13
  9. Your credit card will not be charged at this time. The card is just required so that we may enforce our no-show and cancellation policy. You may pay with a different card, cash, or gift card in the spa. If you are booking this appointment as a gift for someone else, please reply to the confirmation e-mail to indicate that you wish for us to charge your card and whether or not the guest you are booking for can add gratuity to it at check-out.onlinebooking14
  10. You will receive a confirmation e-mail once you have submitted payment information to hold the appointment. You may also receive a link to complete forms for your services. Even if you have received services in the past, we are working to update all client records as not all of our information transferred over from our old system to our new system. We appreciate your understanding as this is something our therapists require.
  11. If you do not receive an e-mail within 15 minutes, please call us at (515) 309-2904 to ensure that your appointment has been scheduled.
  12. Now that you have your account set up, you are able to access your history by clicking on your account when you click over your name on the top right of the online booking screen.onlinebooking15
  13. You can see gift cards, products, and past services. You are also able to rate your provider and complete your forms in advance from services through your account. You can change your credit card and contact information as well!onlinebooking17

We hope you find this information helpful!  Click here to get started on your online account. If you are still having concerns, please call us at (515) 309-2904.  We also recommend calling if you are trying to do the following:

  • Book for a couple’s massage (only available by phone at this time)
  • Cancel an appointment
  • Book for more than 2 people
  • Book more than 2 services online

 

What your massage therapist is REALLY thinking!

Awhile back, a client asked me to blog on things that clients are too embarrassed to ask their massage therapists and wanted me to ask our therapists what they are *REALLY* thinking during potentially awkward situations.  Here goes:

Q: Do you prefer clients rest with their eyes open or closed when they are laying face up?

A: Closed! 100% vote closed. If your eyes are open, we worry you’ll be looking up our nose when we’re doing neck work and when we are doing a relaxation style massage, most of the time we’re in a zone and it is awkward if someone stares at us.

Q: Should I shave before a massage? Will you judge me if I don’t?

A: We don’t care. Honestly. We don’t shave for each other.  I personally say “Why should I shave my legs for my massage therapist if I’m not going to shave them for my husband?” Also, we are totally fine massaging people who have back hair. We’d far prefer to massage someone with a hairy back than someone who just attempted to shave their back and has cuts and ingrown hairs we need to work around.

massagethoughtsQ: My feet are gross, will my therapist judge me?

A: Most of us are in need of a good pedicure.  Don’t stress about chipped nail polish, calluses (shoot, runners and walkers NEED calluses!), or cosmetic issues. Feet are feet. They contain 26 bones, 33 joints and over 100 muscles/ligaments/tendons.  Things are bound to be wacky!

Q: I’m breastfeeding, what happens if I leak?

A: Don’t worry! We LOVE pampering new mamas.  We have plenty of towels, don’t be afraid to ask for one. We also have many tables that have breast cut-outs that are softer so please feel free to mention this at booking so we can ensure you’re scheduled in one of the rooms with cut-outs.

Q: What happens if I pass gas?

A: We won’t mention it if you don’t! And it just means you’re relaxed. We won’t go telling everyone because we likely won’t remember it by the time the session is over. P.S. Your therapist is afraid of passing gas during your session too!

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Q: Do male clients ever get an erection?

A: Sometimes, it is natural. Usually the client is asleep and I’m guessing they don’t notice it. We prefer that if it happens, our client doesn’t bring attention to it. We certainly will not point it out.  We use sheets and a thick blanket for modesty. Please do not let this fear keep you from getting a massage.  Like passing gas, it is one of those things that if you don’t mention it, your therapist will have forgotten it by the time the session is over.

Q: What does “Undress to your comfort level” really mean? What does my therapist prefer?

A: We are fine with underwear off or on.  It is best if women remove bras.  If men leave on *longer boxers, we aren’t able to do some kinds of massage on the upper legs. If women have brief shape wear style underwear that go up farther on the back, it will make low back work trickier, but we can work around anything.  Glute work is easier sans undies, but if it makes you uncomfortable, please keep them on!  I’d say personally my clients are about 50/50 everything off/underwear on.

massagethoughtsNow that we’ve hopefully put your fears to rest, it is time to book your massage at East Village Spa! You can learn about our services here and when you’re ready to schedule, call (515) 309-2904 or book online!