Troubleshooting online gift card orders

We are happy to offer online gift certificates through Spa Booker.  You can purchase them at www.evdayspa.com and print them from home.  Occasionally people have issues accessing the spabooker gift card portal or get confused about the steps so we wanted to offer a quick step-by-step guide and troubleshooting information.

1: Be sure you are using Firefox, Chrome, or Safari.  Explorer is not the best browser to use with our gift cards.  If you wish to print a gift card, be sure your computer is hooked up to a printer.  If you don’t know how to download your free Firefox, Chrome, or Safari browser, please talk to a tech savvy friend or family member as our receptionists are not trained to offer computer advice.

2:

Click the gift card/Book now! button at www.evdayspa.com

Click the gift card/Book now! button at www.evdayspa.com

 

 

 

 

 

3:

Click the gift card tab

Click the “Printable gift card” tab

 

 

 

 

 

4:

Choose a dollar amount OR service(s), select a background image.

Choose a dollar amount OR service(s), select a background image.

 

 

 

 

 

5:

Enter the requested information.  If you hit Preview, you will see your image, but it WILL NOT have the bar code or number needed for the gift card to be active.  If it comes up blank, check your pop-up blockers, PDF readers, or browser for compatibility.  We are unable to help you download different browsers or PDF viewers.

Enter the requested information. If you hit Preview, you will see your image, but it WILL NOT have the bar code or number needed for the gift card to be active. If it comes up blank, check your pop-up blockers, PDF readers, or browser for compatibility. We are unable to help you download different browsers or PDF viewers.

 

 

 

 

 

 

 

 

 

6:

When you add the gift card to the card, this will pop up, click the green button to check out.

When you add the gift card to the card, this will pop up, click the green button to check out.

 

 

 

 

 

7:

Enter all of the requested information, TRIPLE CHECK the e-mail you are sending the gift card to for accuracy, this is the biggest reason people don't receive their online gift cards.  Click the green button to confirm payment.

Enter all of the requested information, TRIPLE CHECK the e-mail you are sending the gift card to for accuracy, this is the biggest reason people don’t receive their online gift cards. Click the green button to confirm payment.

 

 

 

 

 

 

8:

You will receive this receipt. if your order went through successfully.  The gift card number will start with 10699 and you can then immediately use that number to pay for or hold appointments.

You will receive this receipt. if your order went through successfully. The gift card number will start with 10699 and you can then immediately use that number to pay for or hold appointments.

 

 

 

 

 

9:

Your recipient will receive an e-mail with notification of your gift card if you chose to send it to them.  If you send it to them.  If you chose to print it, you'll have a link to do that.  If the recipient is using software to block e-mail from unknown senders or is using a work account, it is possible it might go to a spam folder, have them check that first.  We can re-send these e-mails from the spa, but we will need the recipient name, and e-mail address to do so.

If you chose the option to e-mail the gift card to your recipient, they will get a notification like this in their e-mail. If you chose to print it, you’ll have a link to do that. If the recipient is using software to block e-mail from unknown senders or is using a work account, it is possible it might go to a spam folder, have them check that first. We can re-send these e-mails from the spa, but we will need the recipient name, and e-mail address to do so.

 

 

 

 

 

 

 

 

 

 

10:

Bravo!  Your gift card has been downloaded!  The recipient can print it or show us on their phone when they get to the spa.  We will need the number below the bar code for the gift card to register for payment.

Bravo! Your gift card has been downloaded! The recipient can print it or show us on their phone when they get to the spa. We will need the number below the bar code on the bottom left (not pictured)  for the gift card to register for payment.

 

 

 

 

 

 

 

11. If all else fails, please call the spa.  We can help with some issues, but for other issues involving your personal computer (like if you are using Internet Explorer and do not know how to download Chrome or Firefox), you might wish to talk to a tech savvy friend or family member to help you out as that is not something our receptionists are trained to explain.  If you accidentally purchased 2 gift cards or sent it to the wrong address, call the spa at (515) 309-2904, we can help you during business hours!

Welcome

Welcome to the East Village Spa Blog!  We look forward to helping you get to know our team, services, and our favorite products better through this blog.  Check back for regular posts and updates!

Copyright © East Village Spa 2014 All Rights Reserved. No part of this website may be reproduced without East Village Spa’s express consent. Our photography may not be used in any manner without our express written consent. Backlinks and sharing with the buttons at the bottom of the page are allowed.