Online Gift Card Tutorial

Thank you for choosing to purchase an online gift card from East Village Spa! Online Gift Cards are available in our most popular denominations for your convenience.

1. To purchase your gift card, click the “Buy Gift Card Now!” button that appears on most of the pages.

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2. This will take you to a page with choices of denominations. Choose the denomination you prefer.

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3. Enter the name and e-mail address of the recipient (if you want it sent to yourself, use your e-mail address). Add a message. Choose send now or send later if you wish to send it on a future date.  If you are only purchasing one gift card, choose “buy.” If you wish to add multiple gift cards to your order, choose “Add to cart.”

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4. If you have not purchased a gift card with our NEW system (from November 14th 2016 or sooner) you will need a new login. Enter your e-mail address and you’ll receive a code via e-mail to enter to set up an account. If you have used our online gift card and scheduler since November 14th, use your e-mail and you’ll be prompted to enter your password.giftcardfaq45. You’ll be asked for some basic information to establish a profile.

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6. Select “Pay Now” and complete your transaction. Either you or the recipient will receive the e-mailed gift certificate, depending on the e-mail address you chose to enter in step 3. Please alert the recipient that they have e-mail coming so that they can check their spam folder if it doesn’t show up in their inbox right away.

giftcardfaq6Thank you for thinking of us for your gift!  If you have questions, feel free to call us at (515) 309-2904. You can also stop into the spa to purchase a gift certificate in any denomination or if you prefer to receive a gift certificate on a plastic gift card.  Your recipient can use the number on their gift card to hold appointments when they call to book or online at www.EVDaySpa.com!

 

Troubleshooting online gift card orders

We are happy to offer online gift certificates through Spa Booker.  You can purchase them at www.evdayspa.com and print them from home.  Occasionally people have issues accessing the spabooker gift card portal or get confused about the steps so we wanted to offer a quick step-by-step guide and troubleshooting information.

1: Be sure you are using Firefox, Chrome, or Safari.  Explorer is not the best browser to use with our gift cards.  If you wish to print a gift card, be sure your computer is hooked up to a printer.  If you don’t know how to download your free Firefox, Chrome, or Safari browser, please talk to a tech savvy friend or family member as our receptionists are not trained to offer computer advice.

2:

Click the gift card/Book now! button at www.evdayspa.com

Click the gift card/Book now! button at www.evdayspa.com

 

 

 

 

 

3:

Click the gift card tab

Click the “Printable gift card” tab

 

 

 

 

 

4:

Choose a dollar amount OR service(s), select a background image.

Choose a dollar amount OR service(s), select a background image.

 

 

 

 

 

5:

Enter the requested information.  If you hit Preview, you will see your image, but it WILL NOT have the bar code or number needed for the gift card to be active.  If it comes up blank, check your pop-up blockers, PDF readers, or browser for compatibility.  We are unable to help you download different browsers or PDF viewers.

Enter the requested information. If you hit Preview, you will see your image, but it WILL NOT have the bar code or number needed for the gift card to be active. If it comes up blank, check your pop-up blockers, PDF readers, or browser for compatibility. We are unable to help you download different browsers or PDF viewers.

 

 

 

 

 

 

 

 

 

6:

When you add the gift card to the card, this will pop up, click the green button to check out.

When you add the gift card to the card, this will pop up, click the green button to check out.

 

 

 

 

 

7:

Enter all of the requested information, TRIPLE CHECK the e-mail you are sending the gift card to for accuracy, this is the biggest reason people don't receive their online gift cards.  Click the green button to confirm payment.

Enter all of the requested information, TRIPLE CHECK the e-mail you are sending the gift card to for accuracy, this is the biggest reason people don’t receive their online gift cards. Click the green button to confirm payment.

 

 

 

 

 

 

8:

You will receive this receipt. if your order went through successfully.  The gift card number will start with 10699 and you can then immediately use that number to pay for or hold appointments.

You will receive this receipt. if your order went through successfully. The gift card number will start with 10699 and you can then immediately use that number to pay for or hold appointments.

 

 

 

 

 

9:

Your recipient will receive an e-mail with notification of your gift card if you chose to send it to them.  If you send it to them.  If you chose to print it, you'll have a link to do that.  If the recipient is using software to block e-mail from unknown senders or is using a work account, it is possible it might go to a spam folder, have them check that first.  We can re-send these e-mails from the spa, but we will need the recipient name, and e-mail address to do so.

If you chose the option to e-mail the gift card to your recipient, they will get a notification like this in their e-mail. If you chose to print it, you’ll have a link to do that. If the recipient is using software to block e-mail from unknown senders or is using a work account, it is possible it might go to a spam folder, have them check that first. We can re-send these e-mails from the spa, but we will need the recipient name, and e-mail address to do so.

 

 

 

 

 

 

 

 

 

 

10:

Bravo!  Your gift card has been downloaded!  The recipient can print it or show us on their phone when they get to the spa.  We will need the number below the bar code for the gift card to register for payment.

Bravo! Your gift card has been downloaded! The recipient can print it or show us on their phone when they get to the spa. We will need the number below the bar code on the bottom left (not pictured)  for the gift card to register for payment.

 

 

 

 

 

 

 

11. If all else fails, please call the spa.  We can help with some issues, but for other issues involving your personal computer (like if you are using Internet Explorer and do not know how to download Chrome or Firefox), you might wish to talk to a tech savvy friend or family member to help you out as that is not something our receptionists are trained to explain.  If you accidentally purchased 2 gift cards or sent it to the wrong address, call the spa at (515) 309-2904, we can help you during business hours!