Our COVID19 Risk Reduction Plan (last updated 9/2/2020)

We’ve spent the last 3 months learning everything we could to reduce the risk of transmitting COVID19 to our guests and employees. There is no perfect solution and every service will come with risks, despite our best efforts. We feel confident that, short of staying closed, we are doing everything within our power and we’re confident our guests will serve as our partners in risk management.

We’re dedicated to staying up-to-date on the latest developments in COVID19, including what we can do to reduce the risk of transmitting COVID19 to our guests and employees, and how we can best serve guests who are struggling with longer term effects of COVID19. There is no perfect solution and every service will come with risks, despite our best efforts. We feel confident that, short of staying closed, we are doing everything within our power and we’re confident our guests will serve as our partners in risk management.

Physical Distancing

This is a key to managing virus spread, but we won’t lie, this one tears at our hearts a bit. We went into these high-touch careers because we’re nurturers. We long for the “old days” when we’d spend a hectic Friday morning sharing treats (when will it be safe to offer someone a bite of your pastry again), laughing, and falling over each other as we set up for a day packed with our favorite guests. These days are temporarily on hold. Instead:

We’re temporarily unable to offer couple’s massages. While we know that couples are likely not distancing from each other, our employees are, and couples services make that tricky.

We’re limiting the number of employees who can work at a given time, though we’ve extended our hours and are are modifying our schedule as needed to reduce congestion at the front desk.

We’re limiting the number of guests in our spa at a time, and are adjusting appointments so check-in times are staggered.

We’re temporarily asking guests to wait in their cars and not bring others with them to their service to minimize the number of people in the spa at a time, in accordance with new guidelines for spas and Iowa salon rules.

We split our cozy nail room into two separate nail rooms. Only one guest and one provider will be in a nail room at a time. It’s actually pretty awesome, we’re very proud of the safety measures we have in place for nails. We anticipate this change will last well into 2021.

We are not able to accommodate parties or group bookings at this time.

We have a great webstore so customers who can enjoy our products with quick shipping or parking lot pick-up!

Managing virus spread in the air

Our biggest concern is that viruses can linger in the air so the best thing we can do to reduce risk is to reduce the risk of inhaling droplets. As such, masks are required of everyone entering our spa.

All employees will wear masks in public areas of the spa and treatment rooms. Guests and visitors to the spa are required to wear masks at all times, including during services, EXCEPT for in the treatment room during facials or lip/chin waxing when a removing a mask is necessary to perform the skincare service. If you need a disposable mask, we’ll provide one before you enter.

During facials, our estheticians will wear surgical masks, and face shields. For other services providers will all wear masks.

All of our treatment rooms are equipped with a HEPA air purifier to filter particles. Room air is completely exchanged about every 2-5 minutes. Our guests can be confident that in our treatment rooms they will not be breathing the same air as the guests before them.

We’ve installed plexiglass barriers at the desk and in the nail room at manicure and pedicure stations as an added barrier in addition to masks, especially as guests and providers will be in prolonged close face-to-face contact.

Hand hygiene and reducing surface contamination risks

We’ve always used recommended cleaning protocols and gloves for services where we could come into contact with mucus membranes or blood, but we’ve kicked it up for your comfort and we’ll be more visible about it.

We use hospital grade antiviral and antibacterial wipes that disinfect surfaces like head rests and our hot stones in one minute. As always, we soak all of our nail and skin care tools in barbicide and we never, ever double dip a wax stick.

We will continue to wear gloves when it makes sense (waxing, manicures, and facials) but we don’t plan to add gloves to massage. Proper handwashing and hand sanitizer is more effective for services where there isn’t a risk of coming into contact with blood or mucous membranes. If you’d prefer your massage therapist wears gloves, let us know. We certainly can, but we massage with our hands, forearms, and elbows (then properly wash thoroughly) so it isn’t really helpful.

Table coverings: We’ve added waterproof coverings to all pillows including body pillows, and to our table warmer. All can be thorougly sanitized with our disinfectant wipes. We switched out heavy blankets for heavy towels so we can launder them more rigorously.

The front desk area and common supplies like ipads and pens will now be cleaned with hospital-grade wipes regularly.

As always, our in-spa restroom and common area surfaces will be cleaned frequently.

We’ve got hand sanitizer everywhere you turn and guests will be expected to use it before and in some cases, during services. We will do the same!

We’ve always had an amazing evening cleaning employee, she’s back and continues to deep clean our treatment spaces each night.

Employees won’t work sick, please don’t visit us when you’re sick (or have been exposed to COVID19!)

I can’t stress this enough, we’ll need guests to cancel when they are even a bit sick. We’ve always asked clients to do this, but it is a matter of utmost importance now. We are waiving cancellation fees for any amount of notice if guests cancel for COVID19 reasons.

If our employees are at all under-the-weather or have been exposed to COVID19 in or out of work, we will cancel or reassign their services until we have more information. We’ll be erroring on the side of caution, so please understand if this impacts your service.

We’ve got a detailed plan for testing, tracing, and notification if an employee is suspected of having COVID19 or has been exposed.

All guests must agree to contact us ASAP if they learn they may have had COVID19 at the time of a visit so we can follow our testing, tracing, and notification protocols while maintaining confidentiality.

We are temporarily asking all guests to complete a COVID19 intake prior to all sessions. We appreciate your patience as this quick form will help make everyone (including YOU) safer.

Understanding health risks after COVID19 recovery or with lesser understood symptoms

The last thing that’s kept us on our toes with our reopening preparation is reading up on potential contraindications with some of the vascular symptoms and issues caused by COVID19 and what that could mean for our services.

Our massage therapists will be asking additional questions of people who have had COVID19 to check for potential modifications they need to make due to blood clotting and other vascular challenges.

All of our providers will will be on the look out for skin changes and potential symptoms on the extremities and toes.

We are committed to continuing to read and research the latest information on how we can help people who have recovered from COVID19 in the safest way possible.

Thank you, if you’ve read this far, you’re probably as concerned as we are about health and safety. If you have any questions before or during your session, please let us know. We’re eager to serve you again and we are sincerely grateful for your patience as we start over and continue to fine tune our processes in this ever-evolving situation.

TEMPORARY: COVID19 Changes for East Village Spa Guests

Updated 8/5/2020

We’re so excited to welcome our guests back in a limited capacity. In order to operate during a pandemic, we had to make changes. We thank you in advance for your patience with us as we figure everything out in our first weeks back. Our guests are our partners in risk management. Some of these are state requirements, some are due to professional best practices and CDC guidelines. If you don’t feel you can adhere to these policies, we understand that you might choose to wait to schedule with our spa until a later date.

1. Guests must wait in their cars until we call or text to let you know your provider is ready. 

This is fairly standard for salons and spas right now, it enables us to adhere to our capacity limitations for social distancing and helps your provider have the time they need between services. Please be ready on time. As we are still learning our new systems, we promise, you will still get your full service time if you arrive on time, even if we’re not able to bring you in a few minutes before like you’re used to!

We can’t wait until we’re able to relax this because one of our favorite things is chatting with our guests at the desk.

2. All guests and providers must wear a mask throughout the duration of your visit.

If you don’t have a mask, let us know before you come up and our receptionist will have one waiting for you on a table outside the spa. We are temporarily unable to provide facials, lip, chin, and nose waxing because of this requirement. We’ve all had massages in our face masks when training to reopen, it isn’t bad! If you think you’ll be uncomfortable laying face down, book the side-lying massage instead.

Masks protect those around you which is why both providers and guests need to wear them for them to be effective. Because of the amount of time droplets linger in the air and the high percentage of asymptomatic people, we can’t waiver on this policy as it isn’t fair to our providers or the guests in the room after you. Even if you feel fine, many people are PRE-symptomatic and highly contagious for several days before they know they’re sick.

The only exception: if you’re receiving a facial or lip/chin wax you can remove your mask as needed in the treatment room and replace your mask when your service is over. Consider bringing a clean mask to put on after services.

3. We require a credit card or gift card on file to charge at the completion of your service to minimize contact at the desk.

You’re welcome to add a gratuity to a credit or gift card. We do accept cash as well, but as always, need a card or gift card to hold your spot. A contactless check-out is preferred and it is also a bit quicker to allow us to reduce the number of guests in our lobby so we can adhere to physical distancing guildlines and local gathering rules.

4. We cannot permit guests to bring others to their services

If you are accompanying a guest who requires assistance to get on or off the table or who is a minor, please let us know in advance so we can make adjustments, otherwise only guests are permitted in the spa when we reopen so we can adhere to our temporary occupancy limitations.

5. Please use the provided hand sanitizer before entering.

We’ll be asking you to wash your hands or use sanitizer frequently during your visit. All of our service providers will be doing the same. We always have! But we’ll make sure you see us now.

6. If you have any potential symptoms of COVID19 or believe you were recently exposed, or have engaged in a high-risk activity we need you to cancel or wait to schedule.

This not only keeps our employees and guests safer, it helps prevent another closure of our spa. We are temporarily waiving cancellation fees for illness or COVID19 exposure-related cancellations as long as you let us know. A lengthy and costly closure of a service business would be especially devastating if it could have been prevented by a cancellation. We promise, we will be closely monitoring our employee health status and risks as well and we will cancel in a heartbeat if we worry they could have COVID19.

If you’ve recently flown or have attended an indoor event or visited a crowded indoor space, please consider waiting to schedule for two weeks. We ask this courtesy as a consideration for the health of your provider and the survival of our business.

7. We must temporarily require all guests to sign a COVID19 treatment and release form in the 24 hour period prior to every appointment.

This is a must and is pretty standard practice for any responsible personal service business now. We prefer you to do this form via a link we’ll e-mail to you prior to your session. We cannot provide your service without this form.

8. Please understand that our schedules will be changing

Our schedule is (hopefully) going to be quickly changing based on the local COVID19 situation and employee illnesses or potential exposure. Whether that means more temporary closures or the ability to add additional employees we aren’t sure when and how this will impact our future bookings. School schedules, and daycare availability will also impact our bookings. We thank you for understanding as we do our best to navigate these changes as best as we can.

We missed you, but we understand if you aren’t ready to return!

While we’ve been very deliberate in our safety and risk management plan, no personal service received in a pandemic is going to be risk free. By booking and receiving a service with our spa, our guests acknowledge and accept this risk. If you aren’t ready or able to return, we completely understand. If we can support you virtually or through our web store, please let us know! Please, take the time you need. Don’t feel pressured because you have a gift card or 2020 voucher, we’ll extend the date.

Feel free to e-mail us with questions at EVSpaDesk@gmail.com, we are happy to explain any policies or precautions we’re taking. See our temporary limited menu here.