Three Freebies for the best shopping weekend of the year!

We’re not open for services right now, but our gift shops (brick and mortar and online store) are open and we are ready to help you with the perfect gifts for wellness, peace, and relaxation this season.
For Black Friday, Small Business Saturday, and Cyber Monday, take advantage of these three FREE offers!

We’re not open for services right now, but our gift shops (brick and mortar and online store) are open and we are ready to help you with the perfect gifts for wellness, peace, and relaxation this season.

For Black Friday, Small Business Saturday, and Cyber Monday, take advantage of these three FREE offers!

Farmhouse Fresh free gift with purchase

Spend $75 on Farmhouse Fresh gifts and select a free limited edition Vanilla Cream or Butter Rum body wash. If you’re shopping online, just add the free gift to your cart and let us know which scent you want (or we can surprise you.) Offer good throughout the holiday season, as long as supplies last.

(Note, you can only use one promo code per online order, if using multiple codes and ordering $75 in Farmhouse Fresh items, just put in the online notes you want the free Farmhouse Fresh gift, but don’t add the item. We’ll get it sorted out for you!)

Rhonda Allison free gift with purchase

Spend $75 on Rhonda Allison products and choose a free Illumicolour lip gloss ($23 value). If shopping online, let us know in the notes if you prefer a nude shade, a pink shade, or a more red shade. Color selection is limited so first come, first dibs!

(Note, you can only use one promo code per online order, if using multiple codes and ordering $75 in Rhonda Allison items, just put in the online notes you want the free lip gloss, but don’t add the item. We’ll get it sorted out for you!)

Free gift Just for being awesome!

Stop in, order online, or just call us from the parking lot (no purchase necessary) and we’ll get you one of our little “A Week of Intention” card packs through Monday. Kelly and Cassie designed these cards with some of the intentions that have kept them getting up and showing up during some really challenging days. And don’t worry, this isn’t another set of “If you can dream it, you can do it!” cards, these are designed for a 2020 reality.

Gift card sale

Our gift card sale is BACK! For every $100 in gift cards purchased IN the spa (excludes e-mail gift cards) you’ll receive a free $20 service voucher good weekdays in 2021.

Our gift shop is still open, even though we’re temporarily pausing services. Stop in M, Tu, Th, F 9:30-6, Wednesday 10-8, Saturday 10-5, or Sunday 11-3.

This year, to make things safe and easy, we’re offering a pre-order option so you don’t have to come into the spa. Just click the button below, fill out the information, and we’ll have your gift card ready for parking lot pick-up or to pop in the mail!

We’re eager to assist you, however is safe and comfortable for you this holiday season! Call, stop in (masks and sanitizer required), shop online, or arrange for parking lot pick-up. We’ll even happily set up a time for you to enjoy private shopping in our spa or a face-time visit if you’d like a more close-up look at products.

Reach East Village Spa’s team at (515) 309-2904 (call or text) or EVSpaDesk@gmail.com. East Village Spa is located at 601 East Locust Street, Suite 202, Des Moines, IA 50309. Our web store, www.ShopEastVillageSpa.com offers quick shipping throughout the United States.

5 tips when shopping for vegan and environmentally friendly lifestyles

Show you care, with gifts that honor a vegan lifestyle and sustainability preferences. Here are 5 tips

vegan and sustainable gifts from East Village Spa including chocolate, jewelry, body care, nail polish.
Pictured clockwise from top left: Farmhouse Fresh Hello Yello Shea Butter Lotion, Morphew Designs Earrings, Farmhouse Fresh Coconut Cream Shea Butter Soap, Zoya Nail Polish, Equal Exchange Organic Chocolate.

1. Packaging matters: avoid plastic if you can. Look for glass bottles or paper packaging. FarmHouse Fresh Goods has great glass packaging for many items.

2. Bar soaps wrapped in paper are low waste and our Shea butter soaps are richly hydrating.

3. Look for local and handmade over mass-produced and shipped from overseas. The further a product travels, the bigger the environmental footprint. We carry beautiful Morphew Designs made right here in central Iowa!

4. Check labels to see if products are vegan. Common animal ingredients in skincare include milk or whey, beeswax, lanolin, or keratin. Zoya Nail Polish and Treatments is totally vegan as are many Farmhouse Fresh lotions!

5. Some dark chocolate is vegan. When purchasing chocolate, know the source. Chocolate is often sourced in ways that violate ethical human labor standards. Equal Exchange chocolates use fair labor, fair trade, and their dark chocolate flavors are vegan (they’re also kosher!)

This is just a small assortment of our vegan and sustainable collection of items available at www.shopeastvillagespa.com or in our brick and mortar store in Des Moines, IA. We’re always happy to help with suggestions and read some labels for you over the phone if you have questions about whether an ingredient is appropriate for a vegan lifestyle!

New illness and massage FAQs

Every year during cold and flu season we do a bit of education on massage and illness. This year we’re getting some different questions due to COVID19 and the wide community spread in Iowa.

Every year during cold and flu season we do a bit of education on massage and illness. This year we’re getting some different questions due to COVID19 and the wide community spread in Iowa.

Woman looking at thermometer, laying in bed sick.

Q: I have a fever, but tested negative for COVID19, can I get a massage?

A: No. Fevers indicate inflammation. Your immune system is fighting something and you need to rest. Right now, everyone is so focused on COVID19, that we’re forgetting other illnesses like strep throat, the flu, or even a kidney infection can knock us down for a bit. In addition to spa services potentially making you feel worse, some of these illnesses are very contagious and we do not want to get them or risk spreading them to other guests. Please wait for at least 48 hours (without the use of fever reducing medications) after your non-COVID19 related fever is gone before scheduling a service. Your body and provider will thank you.

Q: My household member tested positive for COVID19 but feels fine. I’m asymptomatic and tested negative. Can I keep my appontment?

A: NO! We answer variations of this question at least daily. Please understand that we owe it to our employees to provide a safe workspace. We are following the most up-to-date CDC quarantine guidelines. This means that if you’ve had a close contact with someone who has tested positive for COVID19, you cannot book for at least 14 days since that contact. If you live with this person, that means 14 days since the last contact you had while they were considered contagious-EVEN IF YOU TESTED NEGATIVE.

We know this is a long time. We know this is frustrating. We are committed to following the same procedures for our providers to keep YOU safe too, so if we let them see you, we’d have to take them off of our schedule for 14 days. No spa service is worth that health or financial risk.

Q: I had COVID19 awhile ago and I feel pretty crummy, can I still come in?

A: Yes! When your healthcare provider has determined you are no longer contagious (which might be longer than 2 weeks for more severe cases) we are happy to see you. We currently see several guests who have struggled with longer-term complications from COVID19, the “Long-Haulers.” While there’s still much research needed, we know that this is a source of stress, anxiety, and physical discomfort. We’re here to listen to your needs and do whatever we can to assist you through your recovery.

East Village Spa is committed to providing safe services to guests, and a healthy work environment for employees. We will continue to enforce our COVID19 risk reduction procedures as long as is necessary.

Learn more about our COVID19 risk reduction procedures here. We look forward to taking great care of you at East Village Spa and pandemic or not, will continue to strive to ensure your services are safe, relaxing, and therapeutic.

New to professional skincare? Try a DIY Facial Kit!

By guest blogger, Joni Etheredge, our Guest Experience Assistant

Shortly after I started working at East Village Spa, COVID19 forced our 3 month closure.  During that time I ran out of my big box store facial products and needed to get more.  I decided to switch up my skin care routine and try the spa’s Rhonda Allison products. During my quarantine, the spa’s online store made it super easy to order and pick up curbside or get it mailed. 

Joni with two of her favorite products, the Beta Green Tea cleanser and the Cleansing Pads.

I started off with the acne DIY facial kit we were selling which included the Beta Green Tea Cleanser, Skin Brightening Enzyme, Wasabi Mask and the Hydrating Grape Seed Serum.  Surprisingly I enjoyed the process even though I’ve never been much for spending time on my skin care.  This may have been because quarantine meant I had lots of time on my hands. 

Cleansing was easy with the beta green tea.  Then I moved on to using the skin brightening enzyme that had to sit for 10-15 minutes so I checked emails that I didn’t have, and read a little to pass the time.  DING, time to remove with a soft damp cloth as the instructions suggest.  It was nice to not have water dripping down my arms from just running and splashing water.  On to the Wasabi mask; at first this was a little spicy but after a minute my skin calmed down. The spicy feeling seemed to lessen after several weeks of using this product in my facial routine.

Last on to the Grape seed hydrating serum for moisturizing.  It definitely was hydrating and made my skin feel great especially after the enzyme and wasabi.  After getting my routine down I switched my moisturizer to the Aloe Matte for daily use since during the summer my skin can get oily.  The grape seed serum could leave me feeling oily so I also switched to the Mandelic Au Lait on days I masked with the enzyme and wasabi since it could leave me feeling more dry. 

I also was looking for the products that had antibacterial properties in them because I always deal with a lot of jawline and cheek acne and blemishes.  I added the Mandelic Perfecting Polish later to my routine a couple times per week for exfoliation.  It was fun to have something new to learn about during my quarantine time!

***

Are you curious about our DIY Rhonda Allison Facials and aren’t able to visit yet, or still staying home as often as possible due to COVID19? Maybe you live further away but want the benefit of professional skincare with advice from licensed professionals. Visit www.ShopEastVillageSpa.com to see what we offer. Several include videos by East Village Spa’s Lead Esthetician, Camille Arbegast, to help you decide what will work for you! You’re welcome to e-mail us at EVSpaDesk@gmail.com and put “skincare” in the subject line. Let us know your skin concerns and a licensed esthetician can make some professional suggestions for you!

“Maskne” Solutions

Masks are vital to return our communities to health and keep our business open, but the aren’t always skin-friendly, causing breakouts that have been referred to as “maskne.” Despite the fact that this term will probably get as irritating as the breakouts it refers to, at East Village Spa, we’re leaning into it with solutions.

Masks are vital to return our communities to health and keep our business open, but the aren’t always skin-friendly, causing breakouts that have been referred to as “maskne.” Despite the fact that this term will probably get as irritating as the breakouts it refers to, at East Village Spa, we’re leaning into it with solutions.

NEW! Maskne Facial

This 60 minute service offers an hour of relaxation and stress relief for your mind and therapeutic care for your skin. Our estheticians will select products to relieve clogged pores, breakouts and irritation. For a limited time, your Maskne facial includes $15 toward the Rhonda Allison products suggested by your esthetician, as home care is essential to prevent and manage future breakouts. Book yours online!

Manage maskne at home

In addition to the Maskne Facial, we can help with home care to help keep these annoying breakouts at bay. Our lead esthetician, Camille’s top picks:

Beta Green Tea Cleanser: anti-inflammatory, anti-bacterial, exfoliating with salicylic acid and green tea. Unlike many salicylic acid cleansers, this will NOT dry out skin!
Mandelic Au Lait Moisturizer: Even if you feel your skin is getting oily from wearing a mask, you still need a moisturizer. If you skip moisturizing, your skin will produce more oil to overcompensate. This product absorbs quickly with lightweight hydration and mandelic acid to heal and provide antibacterial support.
Blemish Serum: This spot treatment for breakouts can be used after cleansing and before moisturizing, morning and night.
Mandelic Arginine Serum: Exfoliating and supportive for breakout prone and inflamed skin, this multi-benefit serum should be used after cleansing morning and/or evening and before moisturizing.

Breakouts are annoying, but the benefit of wearing your mask far outweighs this minor convenience. The more we wear our masks, and wear them properly, the sooner we can get back to business as usual. We can help your skin get through this trying time, and reduce some of your stress in the process.

Products available in spa and online at www.shopeastvillagespa.com

What’s the best way to wax yourself at home? Don’t.

We’ve gotten questions from clients who aren’t ready to venture back out to the spa asking the best way to wax themselves at home. Our top tip: DON’T! Here’s why:

Wax quality matters

The wax we have is high quality and we’re comfortable using it. The wax you can order for yourself online or pick up at a store that doesn’t require a professional license is not stellar. Not only will a low quality wax hurt, but it could tear, burn skin, or be really hard to remove.

Not every type of wax is right for every person, or every body part

Your hair type, skin type, and any products or medications you take will determine the kind of wax (or combination of waxes) you need to use. Using the wrong kind can cause excess irritation, dryness, bruising or even skin tears. We have several kinds of wax on hand and our licensed estheticians will select the right wax for your hair type and any products you’re using at home.

Waxing hurts: ESPECIALLY when you DIY

Estheticians that are seasoned waxers are able to remove hair as painlessly as possible with different techniques that you won’t be able to do yourself at home. Inexperienced waxers are likely to just break hair off instead of pull it from the root. This leads to ingrowns, uneven results, bumps, and increased risk of infection.

Take it from one of our non-esthetician team members who shall remain anonymous. The first time she tried to wax herself, she applied the wax, started to pull the strip, saw stars and then panicked for a LONG time wondering how she’d get the wax strip off without ripping it (Call a neighbor, live with a strip of wax on your bikini area, or tough it out?) Sadly, once the wax is on, there is only one way to get it off and that’s to pull! It is REALLY hard to do that to yourself!

Remember the 90’s?

We’re STILL helping many of our clients with weird brow shapes courtesy of 90’s trends. If you try to wax your own brows, it could go very, very wrong. Worst case scenario, tweeze sparingly if you really can’t get in to a pro. Thankfully, full brows are in now!

Look for a safe esthetician

If you’re ready to take the wax out of the microwave (YIKES!) and put down the plastic butter knife, look for a safe esthetician. Our licensed estheticians wear gloves 100% of the time, pandemic or not, when waxing. Your esthetician should never dip the wax stick back into the wax after it has been used, and the space should look clean. You should also expect to complete a short health history so your esthetician knows if you are taking a medication, using a product, or have a health condition that could impact your service or make your skin more likely to bruise or tear.

During the COVID19 crisis, our estheticians will wear a mask and expect their guests to as well. For services where guests would have to remove their mask, like a lip or chin wax, expect your esthetician also to wear a face shield and work in a room with a HEPA air filter for your protection and theirs.

When you’re ready to book:

If you’re ready to book, visit www.EVDaySpa.com to book online. Not ready yet? This is the PERFECT time to grow out your hair for waxing. Remember, hair needs to be at least 1/4 inch long for the wax to pick it up and give you a smooth wax. If you’re isolating at home, there is no better time to grow hair you normally wouldn’t to get a great wax when it is safe for you!

Hydrafacial returns with safety upgrades

We took our time learning the safest way to start offering facial services again in the middle of a pandemic. There hasn’t been a ton of solid guidance for our profession, so we’ve been studying the dental profession and their practices as we developed our safety upgrades.

Hydrafacial at East Village Spa

Hydrafacial is currently the first facial skincare service we brought back after we re-opened. We love this service because it is the most effective of all of our facial services with maximum benefits in a shorter time. Because guests will be “unmasked” for most of the service, efficiency will help minimize risks for providers and guests/ Don’t worry though, this service still includes nurturing upgrades we’re known for. Read descriptions here.

We can be safe AND relaxing!

In addition to our regular COVID19 safety upgrades,

  • Your Hydrafacial will be performed by a licensed esthetician who is wearing both a mask and face shield.
  • We will run a HEPA air purifier designed for a much larger space in order to quickly exchange the air in the room.
  • Guests will arrive in a mask and leave in a mask. Consider bringing a clean, cotton mask to put on after the service.
  • You’ll first select one of three essential oil massage blends and your esthetician will help you relax (while masked) with some neck, arm, or scalp massage techniques (will vary by provider). You’ll get to keep the rest of your oil as a gift to enjoy at home.
  • If you select the Deluxe Hydrafacial option, we’ve changed the in-service mask to a custom selected mask your esthetician will send home with you. You’ll then apply this mask at home one-week following your Hydrafacial which will further enhance the results of your service.
Esthetician in a face mask and shield at East Village Spa

We feel confident we can provide Hydrafacial services with reasonable risk reduction, but please remember that no service is entirely risk free. For this reason, every one of our estheticians had a choice of whether to offer Hydrafacial services and some have decided to wait until cases significantly decline. This means that whomever you see is comfortable providing your service, which always makes for a more relaxing experience!

Book your Hydrafacial online now!

Skin care for your body

Is the skin on your body feeling dull, dry, or experiencing breakouts? We have services that can help! If you’re just feeling stressed and wanting to indulge a bit, we can manage that too! Combine one of these body services with a manicure, pedicure, or even a foot massage for a really decadant alternative to a vacation.

Is the skin on your body feeling dull, dry, or experiencing breakouts? We have services that can help! If you’re just feeling stressed and wanting to indulge a bit, we can manage that too! Combine one of these body services with a manicure, pedicure, or even a foot massage for a really decadant alternative to a vacation.

Body Treatment at East Village Spa

Hawaiian Full Body Skin Rejuvenation

You read that right! This hour of bliss starts with a deep cleanse for the skin on your back, arms, leg, hands and feet with 5 different Hawaiian fruit acides and extracts that smell like a trip to the islands. This will prepare your skin for your esthetician to massage in an exfoliating cream peel, then provide light circulatory massage techniques that nourish your skin with hydrating oils. Ths service gently exfoliates surface dead skin cells. Your skin will also feel smooth, brightened, firmed and toned. You thought a skincare treatment for your face was relaxing? This is divine and just in time to bare skin for summer.

Aromatherapy Body Scrub

Start by working with your massage therapist or esthetician to blend a custom-scented aromatherapy massage oil to use with our milk and sugar scrub for a 45 minute full-body exfoliaition. This scrub will soften skin, boost circulation, and relieve stress. As our gift, you’ll receive the remainder of your aromatherapy massage oil and a whole jar of scrub in the same scent to enjoy at home!

We hope to see you at the spa soon, but we understand a spa visit isn’t safe for everyone right now. Whether you’re staying in due to an underlying health concern or you’re quarantining because you’ve been exposed or have recently traveled or attended a large event we have great options for you to enjoy a bit of the spa at home. Visit our online spa shop for DIY facial kits, yummy body scrub scents, bath salts, and more! We thank you for keeping yourself and those around you safe!

Our COVID19 Risk Reduction Plan (last updated 9/2/2020)

We’ve spent the last 3 months learning everything we could to reduce the risk of transmitting COVID19 to our guests and employees. There is no perfect solution and every service will come with risks, despite our best efforts. We feel confident that, short of staying closed, we are doing everything within our power and we’re confident our guests will serve as our partners in risk management.

We’re dedicated to staying up-to-date on the latest developments in COVID19, including what we can do to reduce the risk of transmitting COVID19 to our guests and employees, and how we can best serve guests who are struggling with longer term effects of COVID19. There is no perfect solution and every service will come with risks, despite our best efforts. We feel confident that, short of staying closed, we are doing everything within our power and we’re confident our guests will serve as our partners in risk management.

Physical Distancing

This is a key to managing virus spread, but we won’t lie, this one tears at our hearts a bit. We went into these high-touch careers because we’re nurturers. We long for the “old days” when we’d spend a hectic Friday morning sharing treats (when will it be safe to offer someone a bite of your pastry again), laughing, and falling over each other as we set up for a day packed with our favorite guests. These days are temporarily on hold. Instead:

We’re temporarily unable to offer couple’s massages. While we know that couples are likely not distancing from each other, our employees are, and couples services make that tricky.

We’re limiting the number of employees who can work at a given time, though we’ve extended our hours and are are modifying our schedule as needed to reduce congestion at the front desk.

We’re limiting the number of guests in our spa at a time, and are adjusting appointments so check-in times are staggered.

We’re temporarily asking guests to wait in their cars and not bring others with them to their service to minimize the number of people in the spa at a time, in accordance with new guidelines for spas and Iowa salon rules.

We split our cozy nail room into two separate nail rooms. Only one guest and one provider will be in a nail room at a time. It’s actually pretty awesome, we’re very proud of the safety measures we have in place for nails. We anticipate this change will last well into 2021.

We are not able to accommodate parties or group bookings at this time.

We have a great webstore so customers who can enjoy our products with quick shipping or parking lot pick-up!

Managing virus spread in the air

Our biggest concern is that viruses can linger in the air so the best thing we can do to reduce risk is to reduce the risk of inhaling droplets. As such, masks are required of everyone entering our spa.

All employees will wear masks in public areas of the spa and treatment rooms. Guests and visitors to the spa are required to wear masks at all times, including during services, EXCEPT for in the treatment room during facials or lip/chin waxing when a removing a mask is necessary to perform the skincare service. If you need a disposable mask, we’ll provide one before you enter.

During facials, our estheticians will wear surgical masks, and face shields. For other services providers will all wear masks.

All of our treatment rooms are equipped with a HEPA air purifier to filter particles. Room air is completely exchanged about every 2-5 minutes. Our guests can be confident that in our treatment rooms they will not be breathing the same air as the guests before them.

We’ve installed plexiglass barriers at the desk and in the nail room at manicure and pedicure stations as an added barrier in addition to masks, especially as guests and providers will be in prolonged close face-to-face contact.

Hand hygiene and reducing surface contamination risks

We’ve always used recommended cleaning protocols and gloves for services where we could come into contact with mucus membranes or blood, but we’ve kicked it up for your comfort and we’ll be more visible about it.

We use hospital grade antiviral and antibacterial wipes that disinfect surfaces like head rests and our hot stones in one minute. As always, we soak all of our nail and skin care tools in barbicide and we never, ever double dip a wax stick.

We will continue to wear gloves when it makes sense (waxing, manicures, and facials) but we don’t plan to add gloves to massage. Proper handwashing and hand sanitizer is more effective for services where there isn’t a risk of coming into contact with blood or mucous membranes. If you’d prefer your massage therapist wears gloves, let us know. We certainly can, but we massage with our hands, forearms, and elbows (then properly wash thoroughly) so it isn’t really helpful.

Table coverings: We’ve added waterproof coverings to all pillows including body pillows, and to our table warmer. All can be thorougly sanitized with our disinfectant wipes. We switched out heavy blankets for heavy towels so we can launder them more rigorously.

The front desk area and common supplies like ipads and pens will now be cleaned with hospital-grade wipes regularly.

As always, our in-spa restroom and common area surfaces will be cleaned frequently.

We’ve got hand sanitizer everywhere you turn and guests will be expected to use it before and in some cases, during services. We will do the same!

We’ve always had an amazing evening cleaning employee, she’s back and continues to deep clean our treatment spaces each night.

Employees won’t work sick, please don’t visit us when you’re sick (or have been exposed to COVID19!)

I can’t stress this enough, we’ll need guests to cancel when they are even a bit sick. We’ve always asked clients to do this, but it is a matter of utmost importance now. We are waiving cancellation fees for any amount of notice if guests cancel for COVID19 reasons.

If our employees are at all under-the-weather or have been exposed to COVID19 in or out of work, we will cancel or reassign their services until we have more information. We’ll be erroring on the side of caution, so please understand if this impacts your service.

We’ve got a detailed plan for testing, tracing, and notification if an employee is suspected of having COVID19 or has been exposed.

All guests must agree to contact us ASAP if they learn they may have had COVID19 at the time of a visit so we can follow our testing, tracing, and notification protocols while maintaining confidentiality.

We are temporarily asking all guests to complete a COVID19 intake prior to all sessions. We appreciate your patience as this quick form will help make everyone (including YOU) safer.

Understanding health risks after COVID19 recovery or with lesser understood symptoms

The last thing that’s kept us on our toes with our reopening preparation is reading up on potential contraindications with some of the vascular symptoms and issues caused by COVID19 and what that could mean for our services.

Our massage therapists will be asking additional questions of people who have had COVID19 to check for potential modifications they need to make due to blood clotting and other vascular challenges.

All of our providers will will be on the look out for skin changes and potential symptoms on the extremities and toes.

We are committed to continuing to read and research the latest information on how we can help people who have recovered from COVID19 in the safest way possible.

Thank you, if you’ve read this far, you’re probably as concerned as we are about health and safety. If you have any questions before or during your session, please let us know. We’re eager to serve you again and we are sincerely grateful for your patience as we start over and continue to fine tune our processes in this ever-evolving situation.

TEMPORARY: COVID19 Changes for East Village Spa Guests

Updated 8/5/2020

We’re so excited to welcome our guests back in a limited capacity. In order to operate during a pandemic, we had to make changes. We thank you in advance for your patience with us as we figure everything out in our first weeks back. Our guests are our partners in risk management. Some of these are state requirements, some are due to professional best practices and CDC guidelines. If you don’t feel you can adhere to these policies, we understand that you might choose to wait to schedule with our spa until a later date.

1. Guests must wait in their cars until we call or text to let you know your provider is ready. 

This is fairly standard for salons and spas right now, it enables us to adhere to our capacity limitations for social distancing and helps your provider have the time they need between services. Please be ready on time. As we are still learning our new systems, we promise, you will still get your full service time if you arrive on time, even if we’re not able to bring you in a few minutes before like you’re used to!

We can’t wait until we’re able to relax this because one of our favorite things is chatting with our guests at the desk.

2. All guests and providers must wear a mask throughout the duration of your visit.

If you don’t have a mask, let us know before you come up and our receptionist will have one waiting for you on a table outside the spa. We are temporarily unable to provide facials, lip, chin, and nose waxing because of this requirement. We’ve all had massages in our face masks when training to reopen, it isn’t bad! If you think you’ll be uncomfortable laying face down, book the side-lying massage instead.

Masks protect those around you which is why both providers and guests need to wear them for them to be effective. Because of the amount of time droplets linger in the air and the high percentage of asymptomatic people, we can’t waiver on this policy as it isn’t fair to our providers or the guests in the room after you. Even if you feel fine, many people are PRE-symptomatic and highly contagious for several days before they know they’re sick.

The only exception: if you’re receiving a facial or lip/chin wax you can remove your mask as needed in the treatment room and replace your mask when your service is over. Consider bringing a clean mask to put on after services.

3. We require a credit card or gift card on file to charge at the completion of your service to minimize contact at the desk.

You’re welcome to add a gratuity to a credit or gift card. We do accept cash as well, but as always, need a card or gift card to hold your spot. A contactless check-out is preferred and it is also a bit quicker to allow us to reduce the number of guests in our lobby so we can adhere to physical distancing guildlines and local gathering rules.

4. We cannot permit guests to bring others to their services

If you are accompanying a guest who requires assistance to get on or off the table or who is a minor, please let us know in advance so we can make adjustments, otherwise only guests are permitted in the spa when we reopen so we can adhere to our temporary occupancy limitations.

5. Please use the provided hand sanitizer before entering.

We’ll be asking you to wash your hands or use sanitizer frequently during your visit. All of our service providers will be doing the same. We always have! But we’ll make sure you see us now.

6. If you have any potential symptoms of COVID19 or believe you were recently exposed, or have engaged in a high-risk activity we need you to cancel or wait to schedule.

This not only keeps our employees and guests safer, it helps prevent another closure of our spa. We are temporarily waiving cancellation fees for illness or COVID19 exposure-related cancellations as long as you let us know. A lengthy and costly closure of a service business would be especially devastating if it could have been prevented by a cancellation. We promise, we will be closely monitoring our employee health status and risks as well and we will cancel in a heartbeat if we worry they could have COVID19.

If you’ve recently flown or have attended an indoor event or visited a crowded indoor space, please consider waiting to schedule for two weeks. We ask this courtesy as a consideration for the health of your provider and the survival of our business.

7. We must temporarily require all guests to sign a COVID19 treatment and release form in the 24 hour period prior to every appointment.

This is a must and is pretty standard practice for any responsible personal service business now. We prefer you to do this form via a link we’ll e-mail to you prior to your session. We cannot provide your service without this form.

8. Please understand that our schedules will be changing

Our schedule is (hopefully) going to be quickly changing based on the local COVID19 situation and employee illnesses or potential exposure. Whether that means more temporary closures or the ability to add additional employees we aren’t sure when and how this will impact our future bookings. School schedules, and daycare availability will also impact our bookings. We thank you for understanding as we do our best to navigate these changes as best as we can.

We missed you, but we understand if you aren’t ready to return!

While we’ve been very deliberate in our safety and risk management plan, no personal service received in a pandemic is going to be risk free. By booking and receiving a service with our spa, our guests acknowledge and accept this risk. If you aren’t ready or able to return, we completely understand. If we can support you virtually or through our web store, please let us know! Please, take the time you need. Don’t feel pressured because you have a gift card or 2020 voucher, we’ll extend the date.

Feel free to e-mail us with questions at EVSpaDesk@gmail.com, we are happy to explain any policies or precautions we’re taking. See our temporary limited menu here.